FAQs 2018-01-12T11:52:23+00:00

Your Gym FAQs

Your questions answered, if we missed anything drop us a line in the form at the bottom of the page

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Frequently Asked Questions

Please find our frequently asked questions below, if you have any further questions regarding our fitness club, memberships or services please contact us on 02392 499522

Membership FAQs
Services/Facilities FAQs

Membership FAQs

How do I book an induction with My Fitness Hub? 2017-11-23T11:42:30+00:00

All new members of My Fitness Hub are invited to book in for a FREE 30-minute induction (optional). This induction is conducted in very small groups (up to 4 per session) and is aimed at giving our members the knowledge and confidence to be able to use the gym equipment both safely and correctly.

The session is taken by one of our fully qualified instructors. Participants are asked to wear appropriate gym clothing and footwear for the induction and you will need to bring a sweat towel and drink with you too.

Please note: If you opt in for an induction, you will not be granted access to the gym until you have completed your induction.

Do you offer membership discounts if I refer a friend? 2017-11-23T11:42:30+00:00

Yes! Save £2 / month for every friend you refer that joins the club. All you need to do is let the reception team know as soon as your friend has joined and they will make sure your discount is applied.

What is the joining fee for? 2017-11-23T11:42:30+00:00

The joining fee is a ‘one off’ initial charge to cover our admin set up costs. The joining fee is not applicable on our contract membership.

What is a club enhancement fee? 2017-11-23T11:42:30+00:00

Once a year on the 1st October, we charge a club enhancement fee of £20 to every member. This money is invested in improvements to the club each October. This ensures that you, the member, continue to benefit from a well maintained, superbly equipped facility.

What does ‘no contract’ mean? 2017-11-23T11:42:30+00:00

If you’re on our £24.95 per month membership, you are not contractually tied to us for any specified period of time, therefore you can cancel at any time.

Can I come and have a look at the club before joining? 2017-11-23T11:42:30+00:00

You are welcome to pop down for a look around at any time during our opening hours and you don’t need an appointment.

If I sign up today, when can I start training? 2017-11-23T11:42:30+00:00

Confirmation of your membership will be sent to your email address and the club simultaneously. You are then a member and can use the club the same day.

Will I be issued with a membership card? 2017-11-23T11:42:29+00:00

Here at Active4less we use a biometric entry system. No more lost/broken cards, all you need is you!

Are studio classes included in my monthly fee? 2017-11-23T11:42:29+00:00

Absolutely! All classes are included.

Are there any student or group discounts? 2017-11-23T11:42:29+00:00

We know that our fees are the best value available and hence there is no negotiation. To keep the membership costs low we must keep things simple!

How do I cancel my membership? 2018-01-03T14:37:40+00:00

We need all requests for membership cancellation in writing. Please send us an email to club@myfitnesshubhavant.com or visit the club to fill out a cancellation form.

Can I put my membership on hold? 2017-11-23T11:42:29+00:00

No problem, we want our memberships to be totally flexible. You can freeze your monthly membership for only £5 per month instead of paying the usual monthly fee. This will save you having to pay another joining fee if you leave and re-join and you will retain any member referral discounts you may have earned.

Gym Services & Facilities FAQs

Am I able to book a gym programme at My Fitness Hub? 2017-11-23T11:44:49+00:00

Yes, programmes are available with our memberships and can be booked every 8 weeks.

Is personal training available? 2017-11-23T11:44:18+00:00

Yes, we have a fantastic team of qualified personal trainers at the club, who offer a range of one-to-one and group sessions. Check out their profiles on the website, or come and meet them at the club.

Are there changing facilities at the club? 2017-11-23T11:45:25+00:00

Yes, we provide showers, lockers and toilets.

Does the facility have a pool? 2017-11-23T11:45:52+00:00

At this price there are some things we just can’t offer! At most clubs only a very small proportion of members actually use the pool, but all members end up paying for it in higher gym fees.

Are there a good range of classes on the programme? 2017-12-07T15:55:57+00:00

We feel we offer a great studio programme, certainly as good as most other clubs, but don’t just take our word for it, check out the timetable tab on the website home page.

Is the website secure? 2017-11-23T12:49:50+00:00

Yes, our website and our signup area is secure. Any details entered will be encrypted before being sent to the server.

Can I bring guests to the club? 2017-11-23T12:50:15+00:00

Yes, you are welcome to bring guests to the club. They will pay the prevailing guest fee and gain use of the gym and sauna for one session.

Is there a minimum age requirement to join the club? 2017-11-23T12:50:33+00:00

Yes, you must be 16 years of age to join the club.

What happens if I leave some of my belongings behind at the gym? 2018-02-19T14:01:52+00:00

We will keep any lost property for two weeks. Please call the club as soon as you can if you think that you might have left something, or email club@myfitnesshubhavant.com

Is there a sauna at the gym? 2017-12-07T15:55:13+00:00

Yes, all members can enjoy a relaxing sauna after their workout these are located in the men’s and ladies changing rooms.

Is there parking outside the gym? 2017-11-23T12:53:26+00:00

There is free parking outside the gym.

Ask a question

Do you have any questions before you join? Would you like one of use to show you around the gym? Just drop us a line with the form below and we’ll get in touch as soon as we can

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My Fitness Hub

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