Your Gym FAQs
Your questions answered, if we missed anything drop us a line in the form at the bottom of the page
Frequently Asked Questions
Please find our frequently asked questions below, if you have any further questions regarding our fitness club, memberships or services please contact us on the FitSense app, email club@myfitnesshubhavant.com, on Facebook or call on 02392 499522
Membership FAQs
All new members of My Fitness Hub are invited to book in for a FREE 30-minute induction (optional) at reception. This induction is aimed at giving our members the knowledge and confidence to be able to use the gym equipment both safely and correctly.
A 15-minute induction is mandatory for members under 18 years old.
The activation fee is a one-off initial admin charge to set up a membership.
Once a year on the 1st October, we charge a club enhancement fee of £20 to every member. This money is invested in improvements to the club each October. This ensures that you, the member, continue to benefit from a well maintained, superbly equipped facility.
All our membership are ‘ Non contract’ so you are not contractually tied to us for any specified period of time, therefore you can submit your 1 month cancellation notice at any time.
You are welcome to pop down for a look around during core hours, you don’t need an appointment, but can just call or email us anytime.
Confirmation of your membership will be sent to your email address and the club simultaneously. You are then a member and can use the club the same day.
Here at My Fitness Hub we have an app and use QR codes to check in. Once downloaded you will be able to check in via your Fitsense App.
If you select the GYM & CLASSES membership option all studio classes are included. Group PT sessions are not included.
Yes! We have a membership specifically for students, Veterans & Blue light workers so you can enjoy using our wonderful facilities at a reduced prices. We also have membership for Juniors (14 & 15 year olds) and Young Persons (16 & 17 year olds)!
We need all requests for membership cancellation in writing. Please send us an email to club@myfitnesshubhavant.com or visit the club to fill out a cancellation form.
1 calendar month notice is required for us to process membership cancellations
No problem, we want our memberships to be totally flexible. You can freeze your monthly membership for only £5 per month instead of paying the usual monthly fee. This will save you having to pay another activation fee if you leave and re-join.
Memberships must be frozen for 1 full month or longer
Gym Services & Facilities FAQs
Yes, we offer a free induction. Tailored programmes will be offered at £45 each.
Yes, we have a fantastic team of qualified personal trainers at the club, who offer a range of one-to-one and group sessions. Check out their profiles on the website, or come and meet them at the club.
Yes, we provide showers (during core hours), lockers and toilets.
At this price there are some things we just can’t offer! At most clubs only a very small proportion of members actually use the pool, but all members end up paying for it in higher gym fees.
We feel we offer a great studio programme, certainly as good as most other clubs, but don’t just take our word for it, check out the timetable tab on the website home page.
Yes, our website and our signup area is secure. Any details entered will be encrypted before being sent to the server.
Yes, you are welcome to bring guests to the club. They will pay the prevailing guest fee and gain use of the gym and sauna for one session.
We offer a junior membership for accompanied 14-15 year olds, and young persons membership for 16 & 17 year olds during core hours. For more information on our memberships, click the ‘join now’ page
We will keep any lost property for 1 month. Please call the club as soon as you can if you think that you might have left something, or email club@myfitnesshubhavant.com
Yes, all members over 16 years of age can enjoy a relaxing sauna during core hours after their workout these are located in the men’s and ladies changing room.
There is free parking outside the gym.
